Terms and Conditions (“Terms”)

Terms and Conditions (“Terms”) as at 26th May 2018

Please read our following ‘Terms’, consisting of our Terms of Use for the Man with a Van Service website and Terms & Conditions of Service. By using this website Users accept and agree to these terms and conditions in their entirety and to our use of cookies in accordance with our privacy policy.

Terms of Use for the Man with a Van Service website

Thank you for visiting the Man with a Van Service website. Please review the following terms and conditions concerning your use of our website. By accessing, using or downloading any materials from the website, you agree to follow and be bound by these terms and conditions (the “Terms”). If you do not agree with these Terms, please do not use this website and contact us directly by alternate means.

The information provided in this site is intended only as an introduction and guide to Man with a Van Service and its range of available products and services. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Limitation of liability
All content produced and displayed on this website is done so in good faith. We do not give any guarantee or warranty as to the accuracy of any information contained within it.

You accept that any information published on this website may contain errors or inaccuracies for which we do not accept any liability, and your use of the information contained within this website is entirely at your own risk.

You are responsible for making sure that any third party products or services you subsequently purchase or engage with, as a result of the information you have read on this website, meets your own specific requirements.

Acceptance of order by Man with a Van Service
Any time you order a product or service from Man with a Van Service online, you are making an offer to Man with a Van Service to purchase that service. Man with a Van Service may accept or decline that offer in its sole and absolute discretion.

Your use of this site
You must not use this site or its contents:
• In breach of any legislation or for any unlawful act.
• To damage or disrupt this site or any other Man with a Van Service website or online presence.

Intellectual Property
This website and its content is copyright of “Man with a Van Service” – © “Man with a Van Service” 2018. All rights reserved. All trademarks and images used in this site are the property of Man with a Van Service or their respective owners.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
• you may print or download to a local hard disk extracts for your personal and non-commercial use only.
• you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Security and Viruses: Man with a Van Service cannot and does not guarantee or warrant that any files available for downloading through this Website will be free of infection or viruses, worms, Trojan horses or other code that manifests contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining an appropriate means for the reconstruction of any lost data.

This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.

Terms & Conditions of Service

Hourly Rate: Hourly rate for services is set as per agreement upon negotiation of work required for your particular job.

Quoted Price: Was well as hourly rate work we also provide services at a fixed or quoted price when suitable. If this amount is quoted without GST then this will be clear upon quoting and GST will be added to the final amount due.

Minimum charge s usually 2 hours. This may varies depending on the job, but will be 2 hours unless otherwise agreed. This will be clearly stated in your booking confirmation.

Sunday surcharge: Sunday 10% surcharge applies to all jobs unless waived as per our discretion. This will be clearly stated in your booking confirmation.

Prior Estimate: We endeavour to always provide an honest estimate of the time that it will take to complete a job and will do our best to keep within the estimate provided, but it is an estimate – and the final amount may vary.

Invoicing: Full payment must be made within 24hours of completion of your job, or an invoice being sent/provided. Deposit of 50% is required to confirm your booking.

Payment Methods: Payment can be made by Cash or Internet Banking only.

Additional Fees: If payment is not received within 72 hours of your move a $25 admin fee applies. We will allow for weekend delays for bank transfers. If payment has not been made within 8 days a further $75 late payment fee shall be added.

Where full payment, including above fees has not been made within 31 days we will refer the account for collection and by acceptance of these Terms you agree that you will pay all collection costs, including our legal costs as well as any court costs that may be awarded by the court.

Acceptance: Confirmation of your booking with Man with a Van Service forms a contract for service subject to the above Terms and Conditions.

Breaks: Staff are entitled to take smoko breaks and lunch or dinner breaks. You will not be charged for this time. We would greatly appreciate if you would provide access to toilet facilities and access to water, where available.

Health and Safety: Please ensure you advise us of any known risks such as loose steps, etc. Access and loading areas must be kept clear of debris. Also, children and pets must be kept away from access and loading areas at all times.

Standard of Care: Our standard of care is to blanket wrap all cabinets and large electrical items and ratchet strap them to the wall of the truck. Please point out valuable items requiring extra protection prior to loading.

Excluded Items
To protect the safety of your move and any potential risks, certain items are NOT accepted for transport by Man with a Van Service

1) No Pets and live animals
2) No Flammable substances such as petrol/full LPG cylinders
3) No Dangerous or Hazardous Goods including paint and automotive batteries
4) No engines or unpackaged car parts
5) No perishable or frozen food items
6) No items that cannot be safely lifted/carried by two people

Other Liabilities & Limitations

We strive to take care of your goods whilst loading, in transit and unloading, we are not liable for and will pay no compensation for any accidental loss or damage to your goods or property.

We suggest you obtain insurance cover for your move either your home/general insurance company or we recommend EZImove www.ezimove.com or CARTS Removals & Storage Insurance www.removalsinsurance.co.nz

“All work carried at either loading or unloading site will be carried out at “Owners Risk” .


This means that we are not liable for and will pay no compensation for any accidental loss or damage to your goods or property. We suggest you obtain insurance cover for your move.

Particularly note that damage caused by vehicles to lawns, driveways, footpaths, underground pipes, cables, sewerage and other underground installations is not covered. Should our staff be instructed by the property occupier, move initiator, consignor, consignee or Shipper, or any person acting on their behalf to drive, park or maneuver vehicles in or near an area where such damage is likely to occur, compliance with such instructions will not in any way involve the Company or its Insurers in responsibility for any subsequent damage which may be sustained. Such responsibility will rest solely in the hands of the Owner, Consignor, Consignee, Shipper or initiator.

All work is carried out on a “best – effort” basis. Whilst we try our best to make it on time for every booking and delivery, we sometimes do inevitably incur delays outside our control. Please be aware estimated ETA time windows for arrival at jobs are exactly that, estimates. By contracting our services you are agreeing you understand delays can happen, and that Man with a Van Service cannot be held liable for personal or business losses arising from such delays either directly or indirectly.

Loading and Unloading: Your Responsibilities
If agreed upon during the quoting process, it is your responsibility to help the driver load and unload or to provide a suitable person(s) to do so. If the customer or suitable person has agreed to assist with the job, please ensure you are physically fit and able to partake in thie work. Man with a Van Service accepts no responsibility for any injury or other physical problems that occur as a result of assisting with the job. Please ensure you only assist with the job if you are physically capable of doing so.

The driver is obliged to load and unload to the closest point to the front door only, he will not place items in specific rooms for you or rebuild dismantled items unless agreed and quoted for in advance.

Changes in Item Numbers, or actual size of item(s) to be moved:
You may incur extra charges if the actual amount of items on the day exceeds the amount of items that were included in your quote, a couple of boxes more would not normally cause an issue, however if you have under-estimated your items by more than this our man will add on an extra charge depending on the amount and size of items and time taken to load them. If you have grossly under-estimated or have been misleading about the amount, size or type of items you have, we have the right to refuse the extra items regardless of whether you are willing to pay extra charges.

Your packing Responsibilities
We accept no responsibility for damage or breakage to items that have been packed by customers, and have not been packed / protected by adequate means, furniture items should be wrapped in strong cardboard, to prevent extremities / knobs/ legs and the like sticking out and being damaged or causing damage to other items, it is the customer’s responsibility to provide insurance cover for your items. It is the customer’s responsibility to dismantle any unit/system/flat pack furniture and beds and this should be done before our arrival (unless dismantling is pre-arranged with us).

Waiting Time
Unless otherwise arranged, waiting time will be charged at the standard rate you have been quoted. Waiting time includes; key collection, contract signing, late arrival of the customer, items not ready to load, customer not present at either end and any time when loading/unloaded ding is not taking place.

Awkward Access
You may incur extra charges if you have not informed us of awkward access. Awkward access can include, no vehicle access, no parking available in close proximity to the property and cramped stair and hallway conditions where large items of furniture such as sofas will not fit, more than one doorway and corridor to pass through, having to go through rear access over gates, via stairs, etc.
If you have not clearly explained access or have been misleading about the requirements in regards to loading/unloading your items, we have the right to refuse lifting any items where we feel the access, or weight or lifting requirements are not within safe limits for our staff.
It is the customer’s responsibility to ensure that items will fit in the new premises (eg: size of sofa and size of aperture). Our man will not remove doors or windows in such cases and it is up to the customer to organise a specialist if needed.

Verbal or threatening behavior
Verbal or threatening behavior will not be tolerated. If our staff is forced to leave the job because of abuse from the customer verbal or otherwise the customer will still be liable to pay in full.

Updates to these Terms: Man with a Van Service may revise these Terms at any time by updating this page.

This marks the end of the Terms. Please call us on 022-535-2423 or send me an email on info@manwithavanservice.co.nz if you have any questions about these Terms, please contact man with a van service team